On January 28 I inquired about a wireless credit card processing machine from this company. Mr. Thom Bailey was the rep who contacted me. He attached an application with his email and in it stated that there was not start up fee, no reserve fee and I would get a free machine. That I would only have to pay $5 per month and then 1.19% for visa/mc and 2.5% if I wanted accept Amer. Exp. I inquired about if I had to be in a contract and he stated over the phone no. When I started to fill out application I noticed the paperwork was for a landline machine and I had requested a wireless machine. Mr. Bailey instructed me to cross out the landline machine and to write that I wanted a wireless at the top of the application pages.
Well, they still sent the wrong machine. After 3 weeks of contacting Mr. Bailey and getting no where I contacted customer service and explained the situation. They in turn contacted Mr. Bailey who forged my name on a new application for the correct machine.in the meantime they debited my business account $20 for the monthly fee. After I get the machine they start charging me 1.69 for visa/mc. They charge me surcharge fees for items, batch header fees, access fees. I closed my business in July. We are a small community and could not keep the doors open (the reason I did not want a contract was the possibility of this). I had no sales in August but they charged my account or $20.in September they charged me over $75 in fees.
They tried to debit my account for another 59.95,850.00 and 1100.00 in November. When my bank called to tell me what they were trying to charge me I was shocked. I called customer service and they stated the $1100 was for the machine (remember, Mr. Bailey said FREE Machine), That the$850 was for the rest of my contract (what contract I did not sign a contract) and that the 59.95 was the monthly fees (what monthly fees) I did not sell anything. I did not use my machine. I returned the machine and they notified me that they took off the $1100 that I owed them (FREE machine... But I owed them?). They are now threatening to put the $850 on my credit report unless I pay them. DO NOT USE THIS COMPANY!!! Their salesman make false statements. They rip you off. If anyone can help me resolve this and get back some of the fees they falsely charged that would be great.
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