I have called Piotal on several occasions in regards to constant charges be introduced to my account (outside of my contract and without my knowledge). These fees are automatically withdrawn from my business account. I am not informed of these extra fees until I get my statement in the middle of every month. The debit machine they have supplied me with only reads cards by swiping and it is only debit cards that I take. They are charging me 100.00 a year for what they call PCI compliance fee. The first time they charged me for this (processing chip information). I called them and told them I should not have to pay this fee because my machine that they supply me with is not programed to read chip cards. They said it is now a standard fee that everyone must pay and they took it from my account. That was Dec. 2010. They did it again this year in Dec., but I thought it funny to recieve a call in Nov. 2011 from thier sales dept. Tracy asking that I fill in another agreement and they would send me a machine that does read chipcards. I asked her why I was paying for PCI when in fact I don't have what they are billing me for, she stated it also to be a standard fee. I noticed on the new contract agreement that she e-mailed me, she had put the original date of my contract (May 20) but had changed the fee amounts to reflect new fees that they are billing me for.
Needless to say I told her that I was not filling in this new agreement, and that I want to be reimbursed all these extra fees that they stole from my account. Now they have also added a terminal maintenance fee on to my account after they told me when I signed up for this machine that they do all repairs when needed while I have a lease on it. I have tried talking to several people to no avail and they say I can't get out of this contrct til it's up and they will not reimburse for fess not stated in my contract. If they can change the content of my contract, why can't I and get away from these crooks.
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