I paid for a 90 minute massage which I only received 70 minutes. This business is mobile massage so there is no physical location for anyone to be accountable for services. Brandy finally agreed to refund my money but after numerous calls, emails, texts and paypal request for refund, she has not fulfilled her promise of a refund. She has instead chosen to accuse me of writing reviews that are negative (which I have because I believe others should be aware when service is bad and when you don't get what you paid for). She continues to mess up on my name when we did have contact, now she refuses to return any contact I have made (this is easy when there is no physical location). I can only imagine others who felt they got Ripped off by Brandy and Healing Watters Spa.
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