I STRONGLY RECOMMEND ANY COMPANY SEEKING A THIRD PARTY COLLECTION AGENCY NOT USE: www.sourcerm.com - AKA SourceRM; Receivables Management; Source Receivables Management, LLC because they do NOT understand the impact delinquent receivables can have on companies. They protract collections. Lie #1 - they claim to help the companies for which they collect. SRM's
Address is:
PO BOX 4068 Greensboro, NC...
3859 Battleground Avenue
Greensboro, NC 27410-9620
(336) 553-1443
SRM received an erroneous collection from T Mobile on 9-7-11. I saw it on my Credit Report. I informed SRM on 9-13 that this was a mistake and they asked for documentation indicating the T Mobile bill was paid. I faxed it and they reported had all the documentation needed from me to rectify the debt I didn't owe; however, I still saw their hard inquiry on my credit report on 10-12-11. Lie # 2 they didnt rectify it.
SRM stated they sent me a letter in July. Lie #3 - I never received it.
The SRM employee told me this would not bring down my credit score!?! Lie #4. They refused to give me T Mobile's number and laughed at me.
On 10-12-11 I called T Mobile and they indicated the bill was paid. It had been paid in 2009 and that they told SRM this fact on 9-20-11. SRM says they didn't receive the notice. Lie #3? You guess...
SRM REFUSED to contact T Mobile to verify these facts. The individual I spoke with on 10-12-11 was rude, insulting, accusatory, and unprofessional.
SRM insults customers, doesn't answer their phones reliably, are slow to respond/resolve matters (at best), claim to not receive correspondence from their clients, and fail to take proactive efforts to resolve matters. They stated: "It's up to them (the companies that retain SRM - SRM's clients) to contact us... We're just a collection house." Receiving commissions by
taking orders - lazy, lazy, lazy!!! SRM doesn't exercise customer service, resolve issues behest to debtors or their clients
Don't use them! Should they resolve my matter, I will be quick to undue this post and indicate they did the right thing. Should they not resolve this matter this week, I will repost, repost, repost
Mitch, Buffalo Grove, Illinois
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