I have been ripped off and over billed every month since I switched to this carrier. My first months bill was over $800.00 and I had an unlimited plan and paid cash for my phone. The retailer took my money and never provided my phone. The store was taken over by corporate and no refund. They said it was my problem... NOT...
I have a mifi wireless device which is slower than dial up at less than 0.05 up and down. After spending multiple hours on the phone with tech support the customer service agent promised to void my early termination, give me a free month this month, and suggested I turn the product in. Just like my fiancee's experience I was still billed full price $250.00 a month in times when everyone else is under $100.00 for the same services.
My fiancee experienced the same and was tricked into taklng a warranty MIFI device, then charged for the product, couldn't get her original back, and they forced the $250.00 early termination after the MIFI never worked. She returned the device 7 days later and was ripped off for the early ternination for a non functional device. Buyers beware... If you work at VERIZON, training day 1 is learning how to lie to customers. After my fincess experience I recorded my call and they tried the same with me. It's in the training manual at Verizon. Too coincidental. I am forced to switch carriers and not pay the bill and botch my credit. This is the worst service I've received from any company anywhere. Both myself and my spouse. Buyers beware... Don't do it. You'll get ripped off. Read the Reviews. There are many similar to ours..
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