We thought we were dealing with a large reputable company, but according to Century 21, they have no responsibility for people who use their name or logo.
We contracted Century 21 Advantage in Sarasota, FL to manage our rental property and 2 months later the business closed and they took the money for a whole years rent from our tenants and we have only seen 1 month of it minus their commission. Century 21's response was that the franchise had not paid it's dues in almost a year and therefore hold no responsibility for the franchise's problems.
Here is an article about what the franchise did: http://www.heraldtribune.com/article0728/article/110729544? Tc=ar
And here is Century 21's response to a letter sent regarding the problem and my response:
From: "Barnes, Anita"
Date: 17/08 22:20
Subject: RE: C21 Response 03242018
Thank you for contacting Century 21 Real Estate, LLC
I am in receipt of your letter regarding the issues raised concerning the former CENTURY 21 (r) franchise, CENTURY 21 Advantage. We regret that you have had an experience with a CENTURY 21 franchise that was less than what you had expected.
Advantage was one of the independently owned and operated franchises that make up the CENTURY 21 System. We therefore, are unable to take responsibility for or dictate each office's conduct in its day-to-day business.
As an independent contractor, the former owner, Mr. Al Deering, is the appropriate party to whom your concerns need to be expressed. The CENTURY 21 Corporate office possesses a sincere interest and dedication in making certain that the utmost quality service is delivered to each one of its franchisee's clients and customers.
Please do understand that we are not in any position to speak for, or against the franchisee. Please do not interpret this letter as an admission or denial of liability regarding the dispute.
Once again, we truly regret that your experience with the CENTURY 21 System was disappointing. We hope that this matter will be resolved in an appropriate fashion and to the satisfaction of all parties involved. Thank you for bringing your situation to our attention.
Sincerely,
Anita Barnes
Consumer Affairs
Dear Ms. Barnes,
We are sorry to hear that the Century 21 name is not representative of a company that is concerned about the proper treatment of it's customers. We were mislead to believe that dealing with a large name such as yours would provide a better quality of service than just a local realtor. Since Century 21 apparently does nothing to insure that the realtors that use the Century 21 name in their own business name, on their literature and even cash checks made out to Century 21, are keeping their licenses up and following the required laws, we have no confidence in working with anyone displaying the Century 21 name in the future. We will certainly discourage our families, friends and any others that we care about against making the same mistake we have done.
—
Daniel
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