HORRIBLE, DISASTROUS, are the correct words for this pseudo home improvement company!!!
I had the most excruciatingly aggravating experience with these people -
I dealt with a Mark Messer sales person who NEVER EVER return calls - actually no one there ever return calls - here's the story:
I ordered a Grohe shower system on May 13th - as of August 11th, I received the 5th emails delaying the order yet again to 8/19 shipment date - since my entire bathroom project is held up by these jokers, I called and spoke to their so called Customer service supervisor named Kathy who assured me that the order will be cancelled as I requested without fees - this is 1140am on Thursday 8/11.
I then called http://HomeClick.com (who is great btw!) and re-ordered the entire shower system with them. Cheaper and I get all in 3 days!
A few hours later, I receive an email from Irawoods that the order is being sent out AFTER I cancelled it and after being delayed for 3 months - What??? I called this Kathy woman back, left many messages, was given the run around by sales people named Nick and then James...
So I refused the order that arrived 8/13 - then I get an email from them threatening to bill me 50% penalty because the shipment was refused??? This is AFTER trying to reach the sales manager for 3 days without success - THEY DO NOT RETURN CALLS. Period.
The ironic thing is: all this drama could have been avoided if they respond normally and COMMUNICATE with their customers - communication is what it's all about!!! HELLO is anyone there???
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