I called to order the Dual Action Cleanse product on January 20. I went online to look up more about the product and found it cheaper (no shipping charge) and other products from other companies looked better. I called the original number from the infomercial to cancel the order only 20 minutes after placing it! I was told the order was not even entered into "the system, " and to call back "in 24-48 hours."
I called the next day. I got the same message only slightly altered "call back in 24-72 hours." I called back the 3rd day, same message and they said they could not take my information down to manually cancel the order. On the 4th day, I got the message that the "system was down, " and I begged them to take my info down so they could manually find the order and cancel it, but they refused. I emailed the order cancel email address of their website and was given a generic notice that I had to cancel by calling the 1-800 #. I did that twice: 5th day the "system" was "down, " 6th day the system was still down.
On the 7th day, I finally said, "Look, I want to cancel before it ships out." The girl said, "Let me talk to the manager and see what I can do." She came back and told me the order was cancelled. A week later, I get the shipment at my door. I called my credit card company and placed it into "dispute" after I saw they placed the charges on my account well after I had made several unsuccessful calls to cancel. I called the Dual Action Cleanse infomercial company and told them the story.in their system they only had documentation that I called once to cancel. Also, they had not cancelled the continuous shipments either, so I did that.
I called back 5 minutes later to double check all had been done correctly (by a different person) and I found that the auto shipping had not been cancelled on all my order (had I not done this double check I would have to have done this all over again a month hence) and this representative gave me his name, id# and cancellation numbers for all orders, as well as return shipment (postal refusals) id #s.
This is the WORST company I have ever dealt with. I asked for 100% of all charges reversed (even postage). Who knows how this will turn out?
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