They claim to work hard to make customers happy. Well, making customers happy may be true for some, I suppose.
I had recently started working with a non-profit where I needed a polo for myself and my wife. I opened an account for this non-profit with my new email address, not realizing that I had opened an account a previous year with my previous non-profits email, and was pleased to see that they offered me their introductory sale since I was a first time user with this non-profit.
However, I had misspelled the email address and lost the order until I called Queensboro. It was a most unpleasant phone call. The man finally used my name to find the account, but found I had 3 accounts (one for my previous non-profit, one for my current, since I had opened an account with the correct spelling thinking I may find my order there, and one with the incorrect spelling).
He then accused me of opening new accounts just to take advantage of the new customer offer. I denied this, but he didn't listen, instead actually laughed at me. I refocused him to helping me find my account and asked if I had misspelled an email address. No answer, just laughter at my expense. Finally, he said the email address. I said that it indeed was misspelled and said that I had just asked him if I had and told him instead of answering he laughed at me. At this, the customer service agent for a company that "keep our customers happy" hung up on me. I called back to get access to my account as was given a new agent, who blew off the other conversation and defended the person.
In a follow-up email, they ignored the costumer service complaint and talked about how nice the weather was there! They also confirmed that they expected me to know I had used them before in a previous year with a previous email from a previous workplace. So, if keeping customers happy includes misjudging them, accusing them, laughing at them, hanging up on them, and ignoring their complaints, then Queensboro definitely does it's job.
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