I ordered a pair of slippers from Footsmart for the holidays on December 15. I called on December 23 to check on status and was told by a representative at FootSmart that I had just ordered (it even though it had been 6 business days since I ordered it) and it took time to come in per it was coming directly from the manufacturer. I called on December 29 to check on the status and was told by a rep that a manager would check into it and call me within 24hrs. I didn't get the call and about 48 hours later I received an e-mail stating that the order was cancelled per the product was out of stock. I immediately called FootSmart to verify this and the rep confirmed that the order was cancelled. I told him that I was very disappointed with how Footsmart handled this and he said he couldn't speak for the other reps who I talked to and I tried to explain why I was irritated with the situation and he would butt in and tell me that I wasn't giving him a chance to counter the situation, but actual he wasn't letting me explain how I felt (he was the one butting in). I finally said that I was wasting my time and told him I was going to write up a negative review to warn others NOT to purchase through this company, that any customer would be wasting their time amd money. This company did many things wrong:
1) They did not notify me immediately that the product was out of stock, it took me to call them numerous times before they checked into it.
2) The reps were NOT friendly, they only cared about the company, not the customer. One rep made a promise that was not kept (promising that the manager would call within 24 hours of my call to them, which I did not receive)
3) In the e-mail stating that my order was out of stock and the company offered me a 15% discount on a purchase of $50 or more, when my original purchase was only $36 — that was an insult to me, why would I purchase anything from a company that has treated me so poorly and having to purchase over $50 at that.
4) The representative telling me that I was butting in while he was talking when actually he was not letting me finish my statement, someone needs to tell him that he needs to treat the customer better than saying "your butting in, not giving me a chance to counter"... That puts the customer on offense so he should be repremanded as well. Let the customer vent and then say I may have a solution to our situation but he did not, his wording was all wrong. Again customer service does not exist with this company.
Bottom line...
Don't purchase any products through this company - footsmart... The customer is not important to them and they don't meet their commitments/purchase orders!
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