Don't ever order from this company! I was a little skeptical using this company in the first place as they have bad reviews already. Against my better judgement I used the company anyways to order my daughter birthday supplies. It was one of a few companys carrying the "monster high" themed party supplies. One of the other companies was a local party store who I am very familiar with that also has an online selection... Well I should of went with that one instead.!!!
I chose to go with Birthday Mania/toy hut instead of the competitors because they had a cheaper price. Most of the party decor that was monster high was sold out so I didn't have very many to choose from but they were a few dollars cheaper and they carried a pinata also that I knew the kids would love.
When i ordered at first I was worried that maybe the package wouldn't come in time so I called the company to get a voicemail. That made me a little worried. The next day I recieved an email assuring the package would be on time. I was very happy they had contacted me back and I thought maybe the company isnt that bad. I recieved my package in about 3 buisness days so I was happy and satisfied with the service at that point.
When I opened the package it was a different story. I ordered pink and black balloons also to go with all the pink and black table clothes, streamers, bowls, napkins, cups, and monster high balloon boquets. The balloons they sent me were red and black. I was so upset, how can I put red balloons with the decor. I planned everything out to look nice and now how emabrassing. So now I had to go out and buy pink balloons 2 hours before the party in a pouring rainstorm!!! Then when i start to set the plates up one of the packages has 2 plates with a huge cut out of them. I ordered exactly enough plates for the number of kids there now 2 children don't have plates? So how crazy I have to go to my house and use 2 china plates so they have something to eat on. Then to top it all off when I go to fill the pinata (they "custom made" by gluing a balloon to the front of a plain pinata) it has a hole in it. Not the hole u fill, not the hole where the pull strings are. Another hole that should not be there. At this point Im livid. I have no time to get another pinata. So I put tape over it and the first person that hits it the tape falls off. Ruins the whole experience. I was so stressed out and upset this company ruined my whole party. I paid over 70 dollars for plates, a pinata, and balloons.
When i called to ask for reimbursment for this HORRIBLE experience I was told i could have store credit for 1 pack of plates, 2 packs of red balloons and 50 percent of the pinata. I explained I don't need store credit, i will not be purchsing ANY thing from this company EVER again!!! I was told I could not speak with the supervisor. The reason was "they don't speak on the phone with customers. She will email you" I am completely shocked at the rudeness and lack of personal contact with this company. I am now waiting for my "email" from this company. I guess Im not important enough to speak on the phone with after my party was ruined, only important enough to spend my hard earned money with the company. Worst experience ever!!!
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