Complaint / Review
Uhaul
Ripoff safty comes after the all might dollar!

After calling every U-Haul center in my immediate area, I finally found a truck that I would be able to rent 2 weeks from the day I was calling. I thought then that my troubles were over.

When I picked up the truck, and the agent took us out to do a "walk around" there were so many scratches, dents on the vehicle that I wanted to break out my camera in case it got turned around on me! The front end bumper was barely hanging on! But an ugly truck did not concern me at the time I just wanted to move into my new home.

I got into my car and my father drove the truck, and when we got home he told me that the truck would not shift gears in the Drive position (this is an automatic, mind you), so he had to drive in the Neutral postition. Now I am NOT a mechanic, but I would say this is a signifigant problem!

But by now it is after hours at the center and we decided to press on, as I had to vacate my old address ASAP. As night fell and we had to use the headlights, guess what they did NOT work!!! Imagine, here I am on the freeway with no headlights! On ly the brights worked, so I had to annoy every driver that came into contact with us and our

So needless to say that, I stopped moving with this van and borrowed a pick up truck from a relative and made 2 dozen trips to my new home, can you imagine the fun?

The following morning I turned in the truck, and it being a Sunday was unable to speak with the rental agent. Lucky for him!
I contacted the customer service department and informed them of my intent to stop payment on my credit card, and the major mechanical problems that I encoutered. They of course did not reply until they did not recieve a payment. Then after 2 letters I recieved a response that ALL vehicles rented are in good condition because they are well maintained and repaired! Then they offered me coupons on my next move!

I will NEVER EVER rent another vehicle from U-Haul again! I did convy this to the representative and again no answer!

My advice is to stear clear of this company, safty comes after the all might dollar!