This is the worst vet clinic ive ever been to in my life. Do not risk taking your pets to this nightmare of a place. This place makes banfield look ok, ie it's worse than banfield and that says enough. My experience here was nothing short of a nightmare with an incompetent rude and abusive vet, bad techs&everyone here is bad... Not only did my animal receive improper care and diagnosis, I had to wait two hours and be yelled at and treated badly in order to get it. After all the hell I went through who knows if it was even the correct diagnosis.
This is not about the VCA division in general as im sure they have good service/care of animals and pets and can't judge them by any means. But this is towards the horrible animal clinic located on howell branch road... My experience here was nothing short of horrific and ive been to many vets in my life and have NEVER received such awful care, incompetency, bad treatment, lack of doing anything for the animal, poor customer care, rudeness etc... You get the picture...
I would have easily walked out but i have chronic fatigue and was very sick with the flu and my cat was in need of urgent care and it took me a lot to get her there... What I had to go through was waiting almost TWO HOURS... Just to get her eye checked out... She had an infection or conjunctivitis... Any other vet would have done a quick exam, prescribed her medication and let me go on my way... But this nightmare of a place almost kept me there by making me wait and WAIT unnecessarily for no reason... Almost discarding me while they took care of others... And kind of threw me on the side and on top of that treated me rudely and badly and almost like a third class citizen. Also, they advertise these FREE exams for first time pets&beware of them! For they will treat you like trash and a thief for using these coupons... And almost treat you as if you're getting free vet care and won't do anything for you except make you wait, suffer and get upset/angry and make your poor animal wait while it is stressed out etc...
Ive never witnessed such incompetency and RUDENESS and lack of consideration or care by a staff like that in my life... Not just by making people wait unnecessary wait times, but not caring about anything, a Veterinarian being EXTREMELY rude and almost abusive to someone with a pet... And treating a customer so horribly... The vet here was Jeaninne AntoNacci and she was a monster... They advertise here about the great care they give their first time clients... But I was treated nothing more than a thief, and like trash just for walking in the door and trying to get my pet some care.
When I first went I was on time for my appointment, and then waited in the waiting room... Then the girl asked me if i wanted to wait in a room and i said sure—I was taken to a room and then proceeded to have to wait 30 minutes... I heard as they checked out several patients and then was told that the people in the back were doing x-rays or something of that sort... Ok sure. That's fine but if they aren't checking out patients... Why are they sorting x-rays rather than making a patient wait over 30 minutes... (i know how doctor and vet clinics work as many of my family members are doctors and ive been to many vets and rarely do they make someone wait that long who has an appointment time)... Esp vets...
So I guess they were going over other things and just couldn't care to tend to me though my situation was a basic exam and simple check up (hmm wonder how they handle serious situations if they cant even tend to a basic small problem)... Finally after me having to ask them numerous times, the doctor finally came in... No vet tech beforehand... Which again isn't the way things are usually done... It seems as if my appointment was just a bother to them and they had no time to tend to my appt... And when I asked the girl at the front desk she seemed kind of peeved or just careless... Finally the doctor came in and seemed nice enough and did a basic semi checkup but i had a lot of questions that i couldn't end up asking of course...
She recommended one test and then went to get me an estimate on the test then a vet tech came back with the estimate... I wanted to speak to someone I know really fast abuot the price so I went to make a phone call and a few minutes later - i got back to tell them my decision and next thing I know I was told they were doing a 'euthanasia' in the next room&err wtf??? They had to tell and inform me... As if that made any sense&hmm ive already waited an hour so far with nothing and for a very simple test that would be fast and now im having to wait for a 'euthanasia"... Very unprofessional and disgsuting...
Its as if theyre trying to say... Hey... The doctor is busy so you have to wait... Longer... It was done very rudely and strangely... So now im hearing an animal scream and not sure what is going on... And have to wait 'longer' for an eye dye test... That's nice... They couldn't have done the test earlier... Or did anything... Im not sure if they had more patients but i didnt notice any or many... Again if this is how procedures are done i can get it but most vets, come in fast, take a look at the animal... The tech comes first, then the vet... They do the necessary tests within a time frame and then you go... So far it had been an hour wait... With no patients around... And then im on the phone for a few minutes and now i have to wait 30 minutes more...
Really ridiculous and strange... And they didn't seem to care its almost as if they could care less... Though I told the girl before I was sick with the flu and if they could try to hurry or do something... It seems the only way they would tend to my pet is if I forced them to or complained—otehrwise i dont think they would have entered my room. Also when the vet entered my room she said "you have the free exam coupon"... As if... That's why they were treating me like crap&and that's exactly what it seemed... Because I had the 'free coupon' they were treating me lower than dirt and making me wait almost two hours for a simple eye diagnosis that in the end only took one minute or less... It was horrible...
Then, I was waiting for the 'euthanasia"... Which I guess the vet decided to do in between my appointment or who knows what... Also I found it very unprofessional and sick that these idiots came into my room to tell me about a euthanasia next door&that was so unprofessional and wrong of them to do... And though i dont know anything abotu procedures like that, it just didn't make much sense... Why did I have to wait 45 minutes for someone to even see my pet while they were doing paperwork in the back... And then wait an extra hour for a euthanasia? My cat had an eye infection... Its a simple diagnosis and I should have been on my way within 30 minutes... I finally asked the front desk girl are they going to see me? Or do the eye dye test?
Ive been waiting over an hour? Then when I walked back in... The doctor was in there trying to do the 'eye dye test"... Literally... She put dye in the eye... Put a lamp over it... And that was it&she gave a diagnosis in less than a minute... What a horrible situation and vet... I waited over an hour so this monster could do a test in less than a minute and give a shoddy diagnosis... I dont care if shes a vet or not how can you diagnose a condition in less than a minute and in that way... Was it even a correct diagnosis who knows? Its wasnt even less than a minute it was 2-3 seconds... And that's it? This is some of the WORST treatment you can receive... Sit there and wait two hours so a monster can hold a lamp over your pet for 2-3 seconds and say... Ok it's this... She barely held the light over my cat and gave a bad diagnosis... How can a vet even do this or get away with it? And worse... It was done...
I just wanted my prescription so I could leave... I was sick with the flu had to go to work and was halfway delirious by this time... The vet said it would take "MORE TIME" to get a prescription&huh? She said rudely you can eitehr wait for the script or i can call it in to a pharmacy later... Im thinking... Wait for how long? She said... Well i dont know and i said... Well it takes one minute to write a prescription? She rudely very coldly looked at me as if i was fussing and then loudly and meanly said MAAMMMM I HAVE THIS DOG TO TEND TO and something else and then left... Wow... Wtf? Aer you serious? SHe was beyond rude and so mean... Cruel in fact and seeemd as if her only intention was to stand there and abuse me and put me through as much hell as possible... After I alraedy had waited 1.5 hours... With bad treatment a horrible diagnosis... How can a vet operate in this horrible way just for having free coupons? This shouldn't be legal... She had no right to be so rude to me just for nicely asking if I could have a prescription...
She said she had already came in to do the eye dye thing... And left the dog... Worse who knows if she even washed her hands in between a 'euthanasia' and doing a testing on my cat... It didn't seem like she did... And then i went to the front desk girl to ask her what i could do... About the perscription... I said the vet said seh was giong to call it in&the girl said "ok sure. Just give us a number"... I said my phone was dead and i didnt have a pharmacy number if she could help me out— she refused and said we had to get it ourselves&huh? After having to wait 1.5 hours... Now... For an eye dye test which took less than a minute... And being treated like dirt... And not tended or cared to while my poor cat is stressed and so upset...
While im sick and waiting for animal care... She cant look up one pharmacy for a patient? I was shocked again... Worse who knows if that incompetent clinic would even call in a prescription and the way they had alraedy treated me so badly, i didn't trust them at all. And then went to charge my phone... By the time i came back in... A prescription had been written for me... (really so the doctor just took it upon herself to insult and yell at me and not tell me it could just be five minutes)... And then I was there to check out... Wow what a nightmare? Then the girl... Charged me for a test... Was rude... And as she gave me my CC she kind of rudely slapped it down as if "get out of here" type attitude or just rude... My poor cat had been sitting there two hours for no reason... And the worst part was&NOTHING was done...
I had to wait that long for a lousy perscription... Nothing was done to help her eye... And even the exam was nothing and there was nothing done and I had questions about the cat but couldn't get aruond to asking them because the doctor was unavailable 95% of the time I was there... I waited 1.5- 2 hours for a prescription for an eye drop... And had to go through hell... Get upset... Be treated like dirt... Ive never had such bad treatment in my life at any vet's office ever&never such incompetent stupid treatment... And never been yelled at rudely and talked down to by a mean cruel vet who couldn't write a prescription that took one minute... And had to treat a patient like dirt...
This is the WORST animal clinic you can ever take your pet to... Do not make the mistake of having to endure the hell i had to go through... An incompetent very mean and nasty vet... Bad techs... Everyone there was bad it seems... The front desk girl was rude and weird... No one cared about a patient... And dont ever use their FREE coupon because basically it means if you come in with it— you will be treated lower than a thief and your pet wont even be attended to unless you continuously ask them to take care of your pet - not only did i have to go through 2 hours of hell of waiting... I had to force them to even come in the room to see my pet... And really nothing was done except a lame prescription and who knows if the diagnosis was even correct&for she took about 10 seconds to look into the cat's eye to check out to see what was wrong with it&
This is horrific shoddy incompetent sick service... How can a vet treat an animal in need in this way or any animal in need... I understand maybe they were putting an animal down but i find it odd how within 2 minutes of my leaving a euthanasia suddenly began and then that was it&that's how these monsters do business...?? Treat patients like trash who have animals in need who come in for care&make them purposely and unnecessarily wait two hours and not even give them an accurate and proper diagnosis and seem to just want to charge them money for a test that wasnt even seemingly properly done??? Stay away from this nightmare of a clinic... Im surprised this palce is even in business... Dont risk your animal to the care of these very sick messed up incompetent and awful people
Also to add teh way they treated me— anyone would have walked out long ago... I wanted to walk out many times because there was no care or treatment for my pet... But it took me so much to get there b/c i was so sick and my cat needed it so badly that I had no choice but to stay&and wait and wait... But these people won't care for your pet if you have a free coupon... They just make you wait... Several hours... And treat you like someone on the side they'll tend to when they feel like it and really that won't be ever... You have to make them tend to your pet... And when they do they make you wait longer... For something then for a test&then they refuse to write you a prescription right away though they can but just don't want to... And the vet even yells at you rudely in a very cold and mean abusive way...
The people here are abusive to patients and clients... And even to some pets who they apparently don't care to treat properly... My cat obviously didn't even receive proper testing treatment or diagnosis since the diagnosis was given in a time frame of 4-10 seconds or less literally... That isn't a proper diagnosis at all and these monsters actually charge you for this hideous kind of cruel service... Beware of this bad clinic and how they treat animals and people coming in... I also dont even know if the diagnosis that was given my pet was accurate or not since it was given in less than a minute or 30 seconds in between 'euthanizing an animal" which is horrific... And doubt hands were washed and proper cleaning procedures were taken based on teh lack of doing anything correctly or decently or normally at this stupid clinic...
Based on reading other reports about the VCA animal clinics I would be weary of taking an animal to any of these clinics as the incompetency rate seems high and they only seem to be out for making money... Also don't buy into their free exam hoax as it's just a way for these scumbags to get you in their clinics so they can charge you exorbitant fees for unnecessary tests and do nothing about helping out or taking care of a pet... Don't trust these people at all apparently and this clinic being one of the worst...
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