Last year I had ordered several magazines online because it was a special price... Something like $2 to try a year of a magazine. The fine print said I would receive a notice when my subscription renewal was due. I never received a notice and had forgotten about the "automatic renewal". I had moved across country & also lost my job.
I received my credit card statement and it seemed unusually high so I started going thru all of my transactions. To my surprise, I had $222 in "TWX..." charges for various magazines. My jaw hit the floor! $62 for Business Week, $36 for Elle, $57 for Entertainment Weekly and so on...
I investigated the charges and called the 877-754-4892 number listed with each charge. It takes you to an automatic phone system that is unclear.
Here's what to do to cancel a subscription and receive a refund:
Select the "cancel" option. Tell them what magazine They will say something like "great news... You've been offered..." Say NO Then they will offer you another option of cancelling future billings and keeping your current subscription that you paid for. Say NO. The last option will offer you a refund.
I didn't understand all this on the first magazine I tried to cancel and stopped after the second option. Once I realized how unclear and sneaky they were being, I figured it out. I went back to the main menu and hit # a few times to speak to a representative who immediately refunded me.
It was quite an ordeal and took me 45 minutes to cancel all the charges and subscriptions. They didn't give me a full refund either - they took about $2 from each charge as a processing fee or some b.S.
Buyer beware - order your subscriptions directly from the magazine itself!
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