I put an internet purchase with Fragrance Mall for 100ml of Dior Dioressence EDT fragrence on 10/10. Order number #19918 relates. Our monetary deal was managed by Moneybookers. A struggling, crushed container with Coco Mademoiselle published onto it was shipped. My spouse uses Chanel and Dior items and he or she instantly accepted the product was phony since there is not really a typical presentation lining within the external container. I instantly sent Fragrance Mall and requested for that proper product to become shipped or perhaps a reimbursement made. They replied by supplying a £15 voucher toward another purchase and explained I really could maintain the phony merchandise or return it at my cost plus they might deliver the right product. At this time I had been dubious and visited many customer sites where it turned very obvious that Fragrance Mall really are a highly-developed Fraud procedure located in Bulgaria. My encounter was shown by a large number of additional truthful people of the general public. Numerous emails have now been delivered to and obtained from Fragrance Mall and they've guaranteed many times to redeliver the right item and/or return my income. None which have already been forthcoming. I've lifted an incident using the UK American Customer Center circumstance research: 194094/10/UK relates. Additionally I've sent the monetary transaction trainer Moneybookers and that I wait their reaction. Rich
A large thanks to UKECC. Using their aid and Bulgaria ECC stress on Scentmall I've obtained a reimbursement for that phony product that we delivered to Scentmall. However expecting reimbursement of return shipping charges.
I'm very happy to obtain the reimbursement but need to state this is actually the shabbiest purchasing experience I've previously experienced online. Can't suggest Scentmall in anyway whatsoever.
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