Moving Services tried to rip me off, and got some of my money!
I am getting prepared for a move to Japan and was looking for a moving company and getting quotes from some companies online (my first mistake).
Anyway, I had them set up to come get my things and had to give them my CC # (another mistake).
Just more than a week before they're supposed to come, I was talking to my friend already in Japan and he was telling me to make sure I have documents and stuff for customs. He knew somebody that just arrived and couldn't get his things because he didn't have the customs paperwork!
I call this guy I was working with (Victor Dominguez) and ask him about this and about the weighing of my goods, which I know would be done at sometime.
He assured me that I needed no documents and my stuff would not be weighed!
I became more curious so started to do some research. I read some interesting things on movingscam.com and movingadvocateteam.com
I found the company name on one of their "black lists". I also found the owner's name with another company— Moving Star— and found some reports on this site about Moving Star.
I tried to contact this Victor to question this, but could not get through. I was continually put on hold, disconnected, and got no call back.
So, I decided to send him an email requesting to cancel my move. Within 10 minutes of sending this email, I received a call from a dispatcher at the company saying he got an "anonymous email" from me saying I want to cancel this. He basically told me that they were going to charge me 30% of my estimate ($630) and he hung up on me!
Less than 10 minutes after that, I received an email from Victor (who, by the way, was not there to talk to me) quoting their Order for Service that states all cancellations must be made within 10 business days of scheduled move date.
Their Order for Service also states that contracts will not be accepted without a complete item list (which I never sent) and that this Order for Service must be signed and faxed back to them (which it never was)!
After being hung up on by the Moving Services dispatcher, I was concerned and decided to contact my credit card services and inquire about stopping something from being charged. The gentleman with the CC company asked if this was the $630 charge just made to my account by Moving Services. Apparently, just after the guy hung up on me, he immediately charged my card!!!
Now I am in the process of a dispute of these charges.
I am also going to try my best to ensure that this causes Moving Services more than the $630 they want to charge me!
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