I ordered a custom guitar case from Cedar Creek Custom Case Shoppe in May. They gave me a "10 week" production time. They said they would ship it on July 15, and that they would call me with the shipping details at that time (this from Laurie Dougherty, Cedar Creeks Domestic and International Operations Manager).
I heard nothing from them on the 15th. I called them on the 18th to get an update. I was put on hold so they could get an update for me. After a couple minutes I was told they would have to call me right back.
Three hours later they had still not called me back, so I had to call them back and was told my new ship date was August 22. No apologies, just stated like this was perfectly normal for them. I told them this was unacceptable and that I wanted my money back (customers have to pay the full amount, including shipping, when they place an order).
They told me that I would not get my money back because they had already "ordered the parts" for my case. This is a custom case shop where they advertise several choices for the interior, exterior, etc., for your case. These are the standard parts that they stock to fill orders.
If they really had to order these parts, they would likely come from their parent company, TKL Cases, and would be available for another order with mine cancelled. This would hardly be a problem for them, assuming they are telling the truth in the first place.
If anyone from Cedar Creek had called me when they realized my order would be delayed, not to mention massively delayed, and apologized, I might have been annoyed, but I would have likely had them continue with the order. The fact that no one did this, or even apologized when I called them and they told me of a six week delay, let's me know that this is a company that no one should have anything to do with.
A six week delay on an order with a 10 week production time is unacceptable without getting the permission of the customer. They should be ashamed of themselves.
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