On March 23rd I ordered a custom hockey NHL jersey display case from Timberland Case's website. On March 24th my credit card was promptly charged for the full amount of the case plus shipping. The website states "Custom made and made to order! Please allow at least 7-10 business days before we ship". It in now July 11th and I still have yet to receive the display case.
I have been in communication with Timberland since April 12th regarding this order. They respond with excuses every time stating that "all cases are custom made" and that "they are a little behind right now". I have seen houses built in the time that it takes for them to make a 45" x 36" x 4.5" display case.
Twice I have demanded a refund from this company. On June 26th they even sent me a "Refund Notification". Guess what? I'm still waiting for that too! Apparently, refunds take as long as the fabrication of a display case.
Three weeks is a bit behind... Three months is a RIPOFF!
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