Complaint / Review
MBM Moving agent for American Van Lines
MBM lost or destroyed many of my household goods in a move and will not cover damages

I hired MBM Moving/American Van Lines to pack and move my household goods from Davidson NC in June. Three rooms of furniture went to MA and seven rooms plus garage went into storage where they remained until June. I paid for Full Value Replacement coverage for the moves but told the salesman that I did not need additional monthly insurance for my goods in storage as they were covered by my homeowners insurance.in the move to MA, many of my items were damaged and after several months, MBM honored the FVC coverage. On June 12th of this year I had MBM move my stored goods to my new home in SC.

The day before the move I asked for the amount I should have to cover the cost. When I got the total it seemed high so I asked if they had included the additional monthly charge for goods in storage. The manager told me yes and I told him once again that I did not need that monthly coverage only coverage for the goods in transit.