I paid 200.00 dollars for my driveway to be sealed in August of last summer to protect it against any damage over the coming winter. The installer guaranteed me that if the following year that I noticed any problems with the treatment to simply call the company and they would send somone out to repair or reseal the driveway.
This spring when I noticed that there were cracks in my driveway I called the company only to be told that the installer should have informed me that the application would only be guaranteed for one season. I explained that the application was done in the fall and that the installer never once indicated to me that the application of the sealant was only guaranteed for the season that it was applied. When I explained to the company that because it was applied in the fall and that I basically paid for something that only lasted for one month of the season and not being told that she indicated to me that the person providing me this service should have told me that because all of their employees are told to be clear about the restrictions of the guarantee. When I told her that I was never told that and indeed the installer told me that this apllication should last longer then any other form of sealant that I would apply myself I felt assured.
She apologized for the misunderstanding and said there was nothing that they could do for me but to speak to the person who did the application (who probably doesn't work for them anymore) and tell them to be more when explaining the guarantees to the customers. She did tell me if I wanted to have the problem resolved that they would send someone out to repair the job at a reduced price. I told her that basically what your telling me is that I paid $200.00 for a service that only lasted one month because I was misinformed by their employee about the guarantee and she repied yes, and once again apologized. This is definitely a fly by night company that just takes the money and runs.
Whatever you do never have anything to do with SpringMasters Canada because they take advantage of their student employees and definitely mislead the customer with falls information about their services and guarantees.
0 comments