Verizon apparently overbilled from day one, when I finally took the time to try to correct it, it took hours on the phone. After admitting their errors, they still mistakenly disconnected my service several times, and then continued to overbill every month.
I emailed. I called. I sent letters. I sent certified letters. I fired them. I explained their errors. I told them not to report anything on my credit as a result of their errors.
They knowingly reported false negative credit information, ruining my credit. They have sent the account to at least 8 different collection agencies, who each calls and sends letters all the time. They have never, ever responded in any way to any of my emails, letters, or certified letters.
I have now sued them. Rather than calling or responding, they would apparently rather remove the case to Federal district court and fight it out. Fortunately, I am one of those very rare people who can afford to fight back. I hope to succeed.
This is truly a bad, bad company. If you have a claim against them, especially if you are in Harris county, texas, respond to this report by clicking on the rebuttal button.
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