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This company is a complete farce. I, too, was scammed by them.in January, I called them and was told the exact same things as the others were told. I was told that the $199.00 is completely refundable should you find the services unsatisfactory. After reviewing the website and contacting a few of the homeowners by letters, I discovered that there is no way to obtain the 5 denial letters required to obtain my refund. The homeowners have instructions to contact American Standard only.
When I called to see if any homeowners had contacted them on my behalf, I was told they had not. Now, how can I verify this is true? You can't because they are going to lie to you. I then re-drafted the letters and told the homeowners to contact me. No one responded. I contacted American Standard and informed them of this, sent the refund request letter and have not heard from them.
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