Complaint / Review
SPEC electric company
Office at 7210 82nd Lbk Texas 79403 Disconnection after 1 one return check, policy states after 4 four return checks

To whom it may concern May 6

I have been a customer for some time now and have NEVER had a returned check, until this past week. I actually had 2 (two) return checks due to a closed account which is a completely different story. I was disconnected a little over one week ago for return check and outstanding balance. I called a few minutes after 5pm the day it was FIRST disconnected and spoke to a lady at the office on 82nd, she stated the service could not be turned on since I had a return check on file. I did mention to her I had issues with the bank and my old account had been closed and a new one was open. She insisted a CASHMONEY ORDER had to be received in office in person, before the service could be turned on, because it was disconnected due to a (1) returned check. I completely understand and respect any policy your company may have. Although I received a Letter on 05/05 stating that after (4) four return checks the customer is required to pay the full amount with a cash payment and/or money order. This was my first returned check. I could have paid with the new account that had been opened, but I wasnt given that option at that time. I have to say that the lady at the office on 82nd street was very helpful and also asked me to pull up to the drive thru and make the payment even though it was after hours. I appreciated that initiative to help me, but at the time I was talking to her on the phone and my phone died and I drove off not wanting to leave almost 700.00 dollars in the drop box, not knowing if she would receive it or not. So my question/problem is Why didnt that letter apply to me as it does to every other customer? I dont believe this situation was handled the way your company policy states it should.

I also had a bill due on the 3rd of May and my electricity was turned off again on May 4th. I wasnt given the 15 days of grace period this May bill. I dont think the 200.00 dollars return check should have applied to my electricity being turned off if the bill was not passed due the 15 days of grace. Now Im looking at returned check fees, that I have no problem paying, but I dont feel that Im being treated as your company states I should be. Yes, Ill pay the fee, but WHY was it my service turned off one (1) day after the primary due date 05/04. If it had been disconnected after the grace period date then I would have completely understood.
I would appreciate a call/letter from someone.

Thank you, Priscilla c