This is what I sent to their "Customer Service" department
I ordered this dress in Feb with the correct size info and my APO address clearly sent back to me in a reply on Feb 13 (where they were soooo interested in getting the alterations right. So, it will take awhile, right)
Then on March 25 I SUDDENLY get an email telling me they do not ship to APO AE PO Boxes. (Now they tell me??? (Oh, now that all the supposed alteration work is done so I feel obligated to go through with it)
Finally I have the dress shipped to my daughters physical adress so she could turn around and reship it to our nomal mailing address.
Then we get it on May 2nd and there is no way this dress is a size 10 w a 31 waist and it looks like something hanging at a Dillard bargan basement sale.
I have bought many items on line and this is the absolute sorriest service I have ever received.
Where do I send this $45 off the rack peice of crap back for a full refund?
I am 100% dissatistisfied with the service and product i have received!!!
They responded that I can have a $30 discount on this $180 purchase. So much for their 100% satisfaction pledge.
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