I'm distributing this notice like a proper complaint concerning the Lowes Home Improvement Heart in Clermont Florida.
I'm a Residential Company and that I look for a several items for house renovations at Lowes Do It Yourself.
This notice is in reaction to an event that occurred today in the Lowes shop in Clermont Florida 34711.
I'd come within the shop a few nights before along with a good guy assisted me lookup toilet and kitchen sink. I noticed some versions that I preferred and that I wrote along the scale to ensure they'd match.
I arrived to the shop today 04/29 at 3-3:45 to put an order for 2 copper sinks. There is another salesman within the division called Charlie. He'd black hair and talked with the accent. I expected him for aid and he directed along the department as though he was headed someplace and went away. This required sometime so when he returned thru, I again requested for his aid using the book that I'd been proven before and he simply directed towards the publications about the table and explained to appear within the Kohler guide. I did so this after which I questioned him for that Shop guide with costs and he made away and began speaking with another person. I again waited, this time around I again requested him for his aid and precisely what I required and he appeared thru some publications, mumbled to herself and got up and went away. I strolled to wherever he was and again requested for his aid and he looked away and totally ignored me. I again appeared thru the publications attempting to assist myself and was not able to discover the guide I'd simply looked over a few days preceding. After investing a great 20 units or even more within the department I quit.
I went to the client support table and requested for help, the supervisor and also the customer support range. The client support woman directed towards the 1 800-44LOWES quantity and he or she visited the rear practices. She stated she informed the supervisor after which she switched and went away. I stood there and again waited with no one confirmed. I had been completely humiliated. There is a title about the “Manager On-Duty Board” also it stated that Keith Brown. I wrote down Keith’s amount.
I went outside and attempted to contact the 800-number, but my mobile phone doesn't possess the related characters next to the number and so I needed to return in and have for this.
I asked to get a client complaint type that we wasn't provided despite the fact that I requested for this many times. A girl arrived called Annmarie and he or she displayed himself whilst the supervisor. I expected her why her title wasn't about the panel as supervisor and he or she stated that Keith Brown exposed that evening. I allow her realize that I came across this extremely abnormal which Mr Keith Brown’s was going to get a criticism mistakenly.
I let her understand what occurred within the home department and requested for that corporate target. I'd to request many times because she was hesitant to provide it in my experience. While she arrived of the practices using the handle on paper, another worker called Barbara went in front of her within an intense way. Barbara leaned about the table, looked over me as if she would strike me and again in a snide way requested me what I needed. I allow her realize that I required the organization target. She then sarcastically repeated “how may I assist you to! After which repeated again “how may I assist you to
While Ann Marie offered me the organization tackle for grievances (1000 Lowe’s Blvd. Mooresville, NC) I thanked her and considered abandon when Barbara intercepted me behind the money register and stated in an exceedingly cynical condescending way “you possess a fantastic evening! ” I mentioned “please” she subsequently repeated many times to my encounter, so that as she strolled away “you simply possess a fantastic evening! ” I then allow another worker which was there realize that this is condescending and that I didn't relish it.
I called the organization quantity and talked with Laura who offered me the right corporate address for grievances that will be the 1605 Curtis Bridge Rd tackle.
She explained that she would allow the store-manager understand. I allow Laura realize that I needed to talk to another person since I have recognized this as fundamentally a issue. Laura is extremely good and I would like to realize that I'd to begin with the supervisor of the shop. I don't think that this can provide the issue to quality because the bad support and malice is common.
I've had equally bad and the good encounters as of this shop area through the years. That one was among the worst.
Thanks for the period and thought with this particular issue. I anticipate reading from somebody about the corporate-level regarding this problem.
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