Dear Friend,
I'm composing this notice to see you of the undesirable encounter that I recently experienced at Lowes, the Brockport area.
I recently finished sanding and painting my kitchen cabinets and visited Brockport Lowes to get new equipment for the units. Since I have was there I chose to acquire some clear wax for them in the place of preventing at Sherwinwilliams, that was where I acquired the color. I requested the girl within the color division for suggestions about which wax to obtain for my recently decorated units. The lady that I requested wasn’t certain so she got another person to recommend me. I advised the 2nd lady that I required a definite wax for my colored units and he or she focused me regarding that was the right one. I bought the wax that she suggested.
The wax continued obvious, therefore because we've several kids I covered the units that evening therefore it could be dried when our kids got up. The next day all the units were streaked orange and damaged. After I picked myself up off the ground, I got among the gates, the wax and my bill back again to Lowes. This really is where the enjoyment actually begins.
I visited the color division with established calm and informed the guy there that I'd an issue. I discussed the wax that I purchased the prior evening destroyed my units. He explained that I acquired the incorrect sealer, and that I described that I had been provided the incorrect sealer. He strolled away to obtain the right wax along with a small lady who operates within the color division arrived around and questioned me to explain the girl who helped me the prior evening. I explained her and she stated “Oh, nicely, she doesn’t understand what she's doing”. Then she directed me on why it had been the incorrect wax to make use of on colored units and what I ought to purchased. I believed to her that at this time her coaching doesn't assist me considerably since I've to re-mud anything and begin over. She really put her fingers up and strolled from me.
I expected to consult with a supervisor. I went to the support table along with a very form woman served me and that I told the supervisor what had occurred. He left to consult with the folks within the color section. As time passes the supervisor named the woman in the support table and informed her to inform me they might provide me half-off whatsoever I had a need to repair the units.
Why must I have experienced to pay for something to repair the issue the your worker triggered? At that time I had been simply too annoyed and disappointed to claim and that I bought sand-paper and color. Request the specialists? Are you kidding me? I used the following 3 times sanding and re painting all my units.
The worst aspect is the fact that not once did I get an apology in the supervisor for that LARGE error that his worker created. We've several house and company tasks which are within the planning phases and that I could guarantee you that I'll not risk my period or cash again.
Not all your workers are terrible, simply 3 from 5. The guy in the color division was atleast empathetic and also the woman in the support table was excellent. When it comes to relaxation, exactly why is somebody employed in the color division if she “doesn’t understand what she's doing”? Why would you utilize somebody who may toss their fingers up and leave from somebody who has the best criticism? Are supervisors educated to atleast apologize for errors produced by workers, face-to-face? If not, why not?
I really hope this atleast provides you with some perception in regards to what is truly happening inside your shop. Perhaps it'll avoid another person obtaining the incorrect coaching resulting in harmful effects.
Thanks for the period,
Aimee Mesiti
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