I bought an extended warranty through premier warranty group thinking that it will save me money in repairs to my van until I actually needed to use the warranty.
My transmission was slipping in my van and making a really horrible noise so I took it to a transmission specialty shop, (it was towed which is supposed to be covered) but not reimburrsed for.
The lady that I spoke to said that they needed the tranny torn down, which the dealer did. When the repaiman gave them the estimate of what was wrong with the tranny he said that the pump on the tranny was broke and did major damage to ineternal parts. Nothing was stated that it was worn out.
A couple of days after the company recieved all of the required documents they informed me that they will not cover anything because the pump was worn out and I did not buy the wear and tear coverage. Mind you, nothing was stated in the repair estimate about the pump being worn out just that it was broken.
My husband was furious and called the company and asked them if the pump was covered under my warranty (gold coverage). The gentleman said it was and we asked why it's not getting repaired. There response is that is was worn out. When asked what the warranty did coverage the gentleman was at a loss for words and the phone was hung up on us. Really good warranty dealer? NO
Judith
salem, Ohio
U.S.A.
0 comments