I'm exceedingly frustrated with Sunelec providers & items, I bought three times from their store and each time I'd many complications. They don't pack the products properly, they provide the incorrect info concerning the items, their customer support is just a laugh. I invested over U$50,000 bucks in most three acquisitions, it gets worse each time. I move these products to Brazil so when they make it happen all of them come all messed up. Simply to display several encounters, last purchase I purchased 35 - 85 w sections plus they were said to be a kind, that's, no aesthetic imperfection, to my shock I came across some sections with imperfection, and so I spoke to John Kimball and he explained to “deal with it”. However the worse needs to do using the 110 w sections that I bought, these were designed to create 6.89 Imp, I examined all 11 of these plus they were creating significantly less than 2 IMP. Steve explained that I ought to recognize first the cost I taken care of it, exactly what does which means that? Therefore since they're inexpensive they're not designed to function correctly? He hung-up the telephone twice on my encounter, he's completely unprofessional and an arrogant person. After I e mailed him threaten to prosecute his organization he named me instantly, informing he had a poor evening and that I must contact him following day to determine an answer. I did so contact him and he questioned me to deliver him an email detailing precisely what occurred, and so I made it happen. I acquired no answer from him, till I e mailed a few occasions requesting a solution, his worker, Pierre, requested me to publish proofs the sections didn't function. I randomly chosen 4 sections out-of 11 and examined them as well as a Kyocera cell to exhibit that his sections were underperforming. All was documented and certainly will be viewed you tube:
Http://www.youtube.com/watch? V=MeIdC4llYnE
Http://www.youtube.com/watch? V=IjhzslZr9os
Http://www.youtube.com/watch? V=1W5ZpG2DMNU
Http://www.youtube.com/watch? V=0t8S-RnfWng
Http://www.youtube.com/watch? V=IuUY47FF_nQ
Http://www.youtube.com/watch? V=jfvtyH4Zq6U
The 110 w panels are completely screwed-up, I obtained an email from Tom Morris (said to be the individual accountable for item return) requesting the voltage of the panels, and also to my shock the panels are creating 91.7 VOC, these were designed to create 20.1 based on the tag about the back of the panels, really all of the information about the tag is completely incorrect. Notice below Tom’s email (04-27):
"Our accusations are established... There is a production or labelling mistake, and also you suddenly got high-voltage sections.
The sections works by having an mppt cost control like the outback fm60/fm80 or xantrex xw-mppt-60-150. Your provider sent the cell strings in sequence in the place of similar - the electricity is proper however the voltage is 2x what's given and also the present 1/2x.
Sorry for your trouble. Are your sections shooting 90v? In that case, they may be born in parallel via a combiner box to an mppt control and you'll obtain complete rated electricity whilst the control changes the high-voltage low-current result right down to complement your battery system."
Tom Morris KG4CYX
Sunlight Technology Worldwide
Manufacture, Expand WRGP-FM 88.1 / 95.3 / 96.9
786-228-7087
Delivered via community identification 4151
I actually can't know how could a business therefore experienced for example Sunelec market pears for pears, and also the toughest component is the fact that its operator do not care whatsoever. Therefore once they recognize their error, I requested Pierre (sales man) when they achieved an arrangement, below is his solution (04-27):
"This Is Actually The mail steve sent you under.
Pierre
He did An Extremely good work. He gets a complete refund including shipping.
Tom should have gotten confused or somebody.
Simply work-out the facts with him and have him to consider the movie off-you pipe after he's gotten his cash back. I’d prefer to see him too.
We ought to draw the bill again and deliver him a check or whatsoever. If he's likely to maintain the segments perhaps he'd be prepared to spend us only a little for that watts they released which means you have to determine that and have for $. 50/w and also to consider labels down. It had been an honest error on our level, I'm.
And tell him the movie was ideal, among the greatest solutions to solving a we've actually develop and he made it happen! Exemplary assistance.
Please do it. Never mind I simply ripped him with this one, but contact him or email him and follow-up ASAP, I understand he should be discouraged, correct Paulo? We're here to assist. Thanks for the patience.
John"
Therefore evidently we achieved an arrangement, and so I approached Pierre again to provide him payment instructions, and he creates me the next email (04-28):
"Paulo,
After talking to Ben and Steve, they both explained they decided these were not providing you a credit but is likely to be delivering you 11 free moppet cost controllers to manage the voltage right down to 12v for you personally.
Pierre"
AMAZING!!! In two times (verify e-mails’ times) they alter choice quickly. I don't need cost controllers, it's not that easy to simply send me cost controllers, examine the Brazilian regulation you will se how complicated it's to transfer any kind of item. What I'd like is just a complete reimbursement for that sections which were branded incorrect, nor provide the efficiency they're designed to. It's incredible the contradiction, the possible lack of dedication and disrespect to myself. John Kimball my reduction isn't just the cost of the sections, there's the shipping cost and responsibilities that I'd to pay for in Brazil, which increases the gear price, obviously the revenue that I had been designed to create. This isn't a of cash but a of theory, it's my organization status in danger so when a customer complains that my items aren't operating correctly I don't hang-up the telephone or let them know to think about the cost they taken care of it, alternatively I examine and provide an answer that fulfill my client, since ultimately he gives my income and term-of-mouth is the greatest advertising software. I purchased more than 140 cell water pumps and cost controllers from you, however it appears that I'm minor for your company. Maintain this perspective and we will have just how long may your organization last. I applied to purchase from you since I believed your organization was severe, but just how can it's serious if you should be a horrible arrogant that doesn't care whatsoever. Your Sunlight sections are a scam, and that I demonstrated that for you. I'll notice you in courtroom and that I will certainly disseminate the word about you as well as your organization, like I stated term-of-mouth is the greatest advertising software.
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