Usacomplaints.com » Shops, Products, Services » Complaint / Review: West Elm - Delayed a few months. #674195

Complaint / Review
West Elm
Delayed a few months

I requested the Elton sofa sofa in January cited as delivery in 8-10 months also it nevertheless has not delivered in the distributor in middle-May without any concept when it'll deliver in the supplier. West Elm explained in middle-Goal it'd be shipping, after which again in April. It's yet to deliver. The client support individuals are excellent and offered me a discount, however in the finish, I'd like the sofa which is annoying to possess to carry on to get hold of West Elm to obtain improvements simply to discover the vessel goal has transferred. Additionally, my friend requested another sofa from West Elm a couple weeks after I did so, plus they delivered her the incorrect shade. Again, she got a discount, but nonetheless does not have the best sofa. She's likely to obtain the correct sofa in-May sometime (over 4 months following the incorrect sofa came). I won't be purchasing custom made items from West Elm again following this encounter.


Offender: West Elm

Country: USA

Category: Shops, Products, Services

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