Complaint / Review
Thomas M. Hill II
Launchpad Press Failing to Provide Services Listed in Contract, Lying about Services, and Evading Client

I hired Mr. Hill as an editor for a novel manuscript I was working on.
The contract itself had typos which already made me weary, but I figured he was a new editor so I gave him the benefit of a doubt.

Mr. Hill took two months to edit my manuscript per our agreement, agreeing to correct spelling, format, check for clarity, and everything inclusive of copy-editing.
He returned my manuscript with inconsistent formatting, numerous typos, and actually messed up the clarity making the sentence structures and paragraphs confusing, and at times, incomprehensible.

When I first alerted him to this (under the guise he was unaware) he blamed Microsoft Word's features as having missed some things (despite the fact it was my copy of Word that highlighted a lot of these things before I had time to review thoroughly) and took several weeks to respond to each e-mail.

Eventually, when I demanded he explain exactly what happened and that he offer up some form of a partial refund or remuneration for the months his mistakes put my project behind and the lost profits that resulted from it, he refused to return my correspondence.

I even put in a complaint to the BBB, but he simply ignored them as well and refuses to acknowledge any form of communication from this point on.