We bought the spa and the gazebo for our brand new house in Sept. 03. We were told it will take 6-8 weeks to deliver. We told them that you have up to 10 wks as long as it before Chrismas for we will have house warming and Christmas party.
By the 8th wks, we came by the dealer and check. They told us will be 10th wks.
By 11 wks Dec. 14 we didnt hear from them, we called and they stated that the spa was built but is still at the manufatory and wont be able to deliver until after the Newyear for the manufatory closed for Chrismas. You got so pissed becuase it ruined our party for the house, Christmas and the New Year party. We ended up cancel all the party and wait till the spa arrive to have it. We want the house to look perfect with the spa & the gazebo in it. We were told it will be there by the 1st wk after the New year.
Monday Jan. 5.04 we called, the owner Marc said he will call back on Wed to confirm the exact day before the weekend.
Wed. Jan. 7.04 we called, the receptionist told us the spa were just built on Monday Jan. 5.04, therefor wont be able to deliver until next Friday. This is such a liar because she said in the conversation before Chrismas that the spa was ready.
Thursday Jan. 8.04 we called directly to the manufacture in Pomona and check on the status of our order, the representative told us that there was no order under our name in the system. She documented all what we told her and gave us a confirmantion number to call back if we still dont get the spa by next week as they promised.
We plan to have the House warming and the Chinese party on the Jan. 17. It is a very important party for us as Asian. We think that they will deliver the spa by Fri. 16 that would be perfect for the party.
By Fri. Jan. 16.04. They broke the promised again. They said they pickup the spa at the manufacture in the afternoon and dont have enough time to deliver the same day for us. We were almost in tear, and beg them to bring it out that Friday nite or early Sat. Morning and we willing to pay extra $300.00 for whoever have to work over time. They promised by Monday. Jan. 19.
By Monday afternoon we didnt get any call from them, we called to follow up, they BROKE THE PROMISE AGAIN. The owner excused was that the bank closed for Dr. King birthday, so he can get the money out to pay for the manufacture. He promised again by Wed. He was so rude and has no maner in bussiness at all when speaking to us.
By Wed. Morning they called and asked us to paid the remains balance of $2700 (we put down $8000.00) before they will bring the spa out. We said no.
Later he called and said the truck is on its way.
5pm the truck came and they told us that they will drop the spa and gazebo off and return the next day to set it up. We told them we have no problem with it. Then they demanded to paid them before they unload any thing. We told them we would paid after they finish setting up went they came back. They said no and drove off with the stuff still on the truck.
Next day Mark called us back and said, we have to pay first for them to unload. We told him we would give $2200.00 and give the rest after they set up the gazebo and spa. He stated "i didnt come to knock on your door to sell the spa; you came to us and asked us to sell you the spa, therefore, you have to play with our rules". That were the last conversation we have with them. For 2wks now they have not call us and they have our $8000.00 deposit.
Help... We need to get either our money back or the spa.
We had called back to the manufacture and spoke to the same lady, she said, "SORRY BUT NOTTING WE CAN DO ABOUT IT..."
CALSPA IS SUCK.
It's been 17 wks now and we still dont have the spa yet and they still have our $8000 and they dont call either.
During the whole process they have hung up and avoid talking to us on the phone many times...
Help... Help... Help...
Thomas
Orange, California
U.S.A.
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