I wrote a letter to Dean Deyo, the head of TW in Memphis at that time to have a collection item on my credit report removed as i never owed anything to TW. Not only did i write him a letter, I also wrote the officers of TW in New York.
I mainly dealt with Elaine Richards in the Memphis office. I received a letter from Mr. Deyo apologizing for the mistake and that this would be removed from the collection agency and that all 3 credit bureaus would be notified. Adding insult to injury he had the nerve to send me a coupon for $5 off my next TW Bill! The removal of the collection item NEVER HAPPENED.
2 years later and it's still on my credit report. This all happened under my maiden name. This was all caused b/c i moved from one apt to another and the TW technician changed out the RR modem instead of using the same one that was there to begin with and that's why TW reported me to a collection agency. Evidently their tech was the one who didn't bring the previous modem back not me.
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