This is a formal report for all others out there experiencing similar troubles with there appliance issues. Particularly Whirlpool appliances. I have a Whirlpool Cabrio model WTW2400sw2 Washer and Dryer bought in 2008. Started having issues with my washer last year and finally got around to doing research on the issue and came to find out that the issue is well known by WP as it has been an ongoing issue with all of there units since they first came out. This Washer / Dryer combo was there top of the line units since 2007 through today and they never recalled the issue because it would cost them too much money. So, there resolve is to pay for parts and labor on the repair. Unfortunately for me (and many others out there I'm sure) is that Whirlpool contracts out there service repairs to two different companies: A&E Factory Service (Sears Repair Service Dept) and Flamingo Appliance Service in South Florida.
Now for the Ripoff: The long and short of it is Flamingo has been to my home 6 times for the same issue stretching over a period of 30 days. Now the details: First visit, tech says aware of issue but does not have part to install and has to order (he got paid 1st commission for visit) which will arrive in 7 days. 2nd visit, part now in hand (control board) to be installed which tech says is cause of error / issue. Changed out control board, did not run any further diagnostics and left (received 2nd commission for work done and visit). Next day I run wash and low and behold the same error code lights up. I call Flamingo Service and they tell me they can't send out tech to check issue for 4 business days. I call Whirlpool to light a fire and they tell me that they will contact servicer to expedite scheduling of technician for return trip. 3rd visit, tech returns and says: "I don't know why we didn't order the other part (sensor) that is also a part of resolving your issue". Umm, isn't it your job to diagnose the problem, order necessary parts and install / repair as needed? Ok, so he then orders the sensor which should've been ordered to begin with and says I'll have to wait another 5-7 days for part to arrive for him to return. 4th visit, part in hand: technician begins taking washer apart and says, hey my assembly box (ordered part) is missing the sensor. WHAAAAT? Luckily I had been in contact with Whirlpool and they shipped me out the same assembly part to my residence to ensure I had it in hand when technician arrives. So 5th visit technician installs "my sensor" ordered by WP and connects some cables improperly. (I didn't find this out until i tried to run the machine and it was running water when drain pump was activated) This is there tactic to get you to call them yet again for another visit. Luckily I'm not a moron and I am tech savvy and figured it out.
Needless to say that I would not recommend FLAMINGO APPLIANCE SERVICE to anyone and if you are in need of service for a WHIRLPOOL appliance, tell them that you want to use your own company and do some research. Flamingo Appliance are a bunch of crooks. I didn't even mention that they tried to charge me even before the technician arrived for the 1st visit saying that Whirlpool reimburses customers after work is done. WP advised me that when they say parts and labor are covered they cover it internally and customer doesn't have to do anything but be home for techs to provide service.
Final thought's: Man, what is this world coming too. For a measly $25 bucks a visit these techs have to try and scam there way around and F* every customer in site. Someone needs to report this company to the state (I've already written a letter to the state). Better Business Bureau is a joke, don't trust them. They offer A rating to companies that pay for there "PREMIUM" membership without any sort of referral or history to back them.