Bellezza Salon/Day Spa, owned by Paul T. Desan, sold a number of gift certificates for future services. The business waslocated at 27281 S. La Paz Rd. Suites A & B, Laguna Niguel, CA 92677. Several friends went together for my birthday on 1/16/03 and purchased one of those gift certificate in the amount of $275.00. I made the mistake of saving it for a 'pick-me-up' after the holidays. When I called to make my appointment, I was informed that the spa had been closed on 10/30/03. I assume the person answering the phone was Paul De San, but he did not identify himself. When I asked what I was supposed to do with my $275 gift certificate, he hung up on me.
My husband and I drove to the location on the gift certificate and discovered the spa was under new ownership with a new name. The new owners explained that they could not fully honor the certificates but that they were willing to offer one free service to try to build good faith and reverse the negative image established by the previous owner. While that was very generous, it would still mean a loss of $175.00.
We were informed that Mr.De San had opened a new hair salon called De San and Friends located at 23982 Aliso Creek Road in Laguna Niguel, CA 92677. We have not yet managed to catch him in person to pursue this further, but have been warned not to expect much if/when we do.
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