My experience was very similar to other reports. Kent Miller seemed very genuine and the process started off as was described. I got a so-so looking resume in a reasonably short time. (I did have to get back with the resume gal to correct some mistakes)
After a couple of months of trying, with minimal reply, to document the services provided I finally gave up and kissed my money goodbye.
I was lucky and found good employment within a couple of more weeks (using a resume I created) or I might have tried to get more out of Mr. Miller. From my experience with him, I think that would have been useless effort as well.