September 27. Delta Moving and Storage took me to the cleaners and now won't accept responsibility for their actions. I contracted with them to move from Vermont to Florida. The representative, (Mike Mora), promised me a smooth move with no problems at all. He sounded so convincing that I anxiously signed buy making the down-payment using my credit card over the phone. Then it all started. They did not fulfill their promise of pickup date so that made the deal null and void as far as I am concerned. Then they were late arriving to pickup and only sent one man to do it. I called the company and voiced my concern, in return, while I was on the phone with the company, they called Elbin, the mover, and asked if he could do the job and he told them yes. I told them I wanted to speak to Mike Mora and he refused to speak with me. He said he had nothing to say, according to the secretary. This was only the beginning of this terrible nightmare.
I agreed to payt for 2000 pounds of material and they charged me for Cubic Feet. They promised me the move would be delivered in a week and it took a month of constant phone calls before they finally delivered my damaged property. I watched as they stood on file cabinets and threw things around. There are still many missing items. There was a definite attitude of me taking advantage of them? Sam Denti even accused me of that! A couple of the items were found and shipped to me but many of them are still missing. Now the cost, I had one room of furniture, a bed room, which I had all packed. Elbin would not pickup until I signed the paper work, Bill of Ladden, so, reluctantly I did. Once he had the packing done he asked me to sign the final portion, I refused, then he figure the cost. I was quotes 1210 and change and the final figure was 2600 dollars and change. I refused to sign again disagreeing with the cost and figured I would settle up with the company. Elbin also talked me into a 240 dollar tip which was twenty percent of the cost. I gave it to him! I think that is what made me maddest! I fell for their smooth talk!
At any rate, here I am almost 6 months later and they want me to settle for pennies, (. 60 per pound) of the value. They even expected me to sign off on that! That is when I contacted the BBB of NY and reported this. We are now trying to get there from here! What I expect is for this company to do the right thing and refund 1200 plus dollars. Keep in mind this was one, (1) room of furniture and a few odds and ends which I had all packed. Elbin repackaged in larger boxes so he could charge extra, even after I told him not to! The kicker to this is I have a witness who saw every bit of the packaging, things not being packaged correctly so he had to redo them etc... Unfortunately not all was seen so both computer screens, Flat Panel, were damaged but I got them repaired. I would be willing to join a class action law suit against this company. They should not be allowed to operate anywhere! I most likely have forgotten something?
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