Hi
I just want to add my thoughts on House of Brides, the World's Largest Online Wedding Store so that people are aware for what they are in for if things go wrong.
My fiance and I have been dealing with this company now since October when we first order bridesmaid dresses. When we placed the order they had a 'run-time' error on thier website that results in us getting charge 5 times on our credit card for the purchases. This was for a total of ~$1800.
We immediately got in contact with House of Brides once it had come through on our statement and House of Brides said it would be refunded in 30 days. It is now 24th February and they still refuse to contact us to give us our $1400 back that they incorrectly charged us.
Everytime we call them their ordering department put a message through to head office and assure us that they will get in contact with us. The one time we were contacted they asked for our credit card details including our security pin over an unsecure email. We refused to supply it as it is rediculous to do this (and their ordering department agreed).
We now wake up at Midnight (8:00am in Chicago) so that we can call their ordering department and get them to place another message through to head office to contact us. We are up to at least 30 messages. They have given us their head office contact number 011 630 629 4062 and an extension to Marisol in their customer service department. This number is impossible to get through on and I have never dealt with a worse phone queue in my life.
Do not deal with house of brides
We are starting to give up hope now that we will ever see our money ever again. The way they have structured the business is that the call centre is seperate from head office and they do not give anyone the authority to help you. All they will do is pass on a message that is never responded to.
If things work out ok with House of Brides (we managed to get the dresses and they were great) then good for you. But if you are thinking about using House of Brides then be well prepared for any error to occur and absoutely no customer service to rectify the situation.
Please Google '"House of Brides" Reviews' and you will see websites in the top search results that are filled with pages and pages of people that have been burned like my fiance and I.
I feel so bad for my fiance, she is doing such an amazing job at organising an amazing wedding and every day, we call House of Brides, she literally break down in tears when we have to explain the story to yet another person that says "Sorry but all I can do is put a message through to head office". We tell them that we do not believe them and to put us through to their supervisors but they can't help either.
Good luck to everyone. I strongly suggest looking elsewhere for your dresses. House of Brides may have some of the cheapest wedding dresses online but they certainly make their coin ripping people off and then hiding behind their call centre like we have experienced for the last 4 months.
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