I have been with AT&T for a very long time, to many years to count.
With Verizon comming out with the Iphone4 and to see what how their pricing stacked up with AT&T I went to their store in Stockton on Pacific Ave. I walked in and it was not busy, I grabed a pamplet to see their pricing and it looked to be the same pricing with less options on the data plan. I was asked by the employee behind the counter if I had been help and I said no, we talked for about 3 minutes about the Iphone4 and the pricing. He asked for my name and I gave it and he said I can't help you, I asked why he said you need to check in at the front on the kiosk. I said why would I need to check in, he said so we can take people in the order that they came in, I said I'm the only one in here and now you wont talk to me anymore until I check in at the kiosk? He said yes, I said well then I will not change from AT&T to Verizon and walked out.
This tells me that Verizon is not into customer service or growing their business, I find it odd in this climate (economy) a business would turn a customer away. The Verizon employee was not rude other than not wanting to speak to me, just Verizon has very ignorant rules on how they engage their customers, this is bad service Verizon wake up and pull your head out of your back-sides.
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