Mediacom may be the only supplier of "highspeed web" to my tackle, having somehow stored away rivals who're accessible within significantly less than one-mile. I registered together in Sept of obtaining a bundle including Television, Web, and phone support. Nearly instantly, I started having web failures—the telephone usually is out in the same period as both providers tell you the exact same modem—sustained in one time to almost 24. While during one interruption, I employed a buddyis mobile phone to contact customer service, I got a saving which stated "when you have encounter a quick disruption in service, you most likely possess a service outage" (!).
10 nights before, my "highspeed" access to the internet slowed to some spider (sometimes, around 200 kbps—I am said to be obtaining 16 mbps) and also the telephone started to misbehave aswell. Earlier this week I informed Mediacom Customer Support via email (after being not able to achieve anybody by telephone) and was informed they were "conscious of support problems" but that repairs might consider approximately 16 times.
I wrote back stating that I came across this undesirable when I have now been spending total price (along with a somewhat high-price) for alongside no support for almost two weeks and evidently will for another fourteen days. I'm handicapped and occasionally quickly require phone connection with emergency services. I described this.
By means of response I obtained an email from the "Curtis S." stating: "Repairs for usage problems include significantly more than only a touch on the post or in a stand. It entails equipment in the headend, shoe lines within the community and amplifiers within the next. This does take time to recognize which elements are poor vs which need retuned, purchase replacement parts wherever required, and lastly deploy replacement parts". Am I to think that Mediacom doesn't utilize qualified specialists with suitable screening gear and extra parts?
Regarding The issues with my phone, "Curtis S." recommended that I obtain a cell phone. Easily had a mobile phone, I'dnot require them, would I?
I'm getting my criticism to corporate headquarters and motivate others to complete exactly the same. You could also desire to contact a stateis Attorney-General, the FCC, and also the Federal Trade Commission. If this is actually the kind of support Mediacom needs to supply like a public-utility, they must be held responsible towards the same requirements as every other such business.
Mediacom will certainly not need my company any more than essential. Divorce lawyer atlanta, 4G and 5G systems can make wire businesses outdated inside a couple of years (hands crossed!). During five decades of having DSL through Qwest, I obtained greater rates in a less expensive and experienced ONE interruption of significantly less than one hour. Alas, Qwest is strangely unavailable in my experience, although their support can be obtained to people that are actually over the street from my area.
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