No permits were pulled, No licensed plumbers, electricians, carpenters, not even a professional painter ever was present throughout universals renovation. Once I had exhausted all my funds to get universal into court, I turned to the bbb. The bbb binding arbitration service. It took several months, a lot of fussing, between I & the bbb. I resulted in begging for the bbb for the use of the arbitration services they claim to offer the consumers. A conflict arouse between I & one of their A members. This company (Universal Restoration Services) located in Menomonee, Falls WI came to do a major renovation service to my home. They spoke with myself/my Ins company almost daily. This company tore my house a part, & not in a good way. Their workers had no clue what they were doing. They pulled out the kitchen cabinets, and broke the water pipe, which flooded the entire laundry area, rec room & storage area below. Secondly they moved my kitchen hutch to the area between the stove/refrigerator which broke the water supply for the refrigerator. The refrigerator water line went un-noticed till the end of the day. These people turned any and all the knobs they could find to shut off the water. I helped with the water clean up. A box of their rags was used up. Little that I knew they started using my dry towels out of my linen closet. Kitchen sink has no water pressure/no hot water. The counter tops wasn't measured correctly. Cut to short they filled the gaps with a lot of caulk. The sink had no pitch to it so the water has to be manually pushed to the drain. They had to many left over parts for the kitchen faucet, it doesn't work properly. They broke off a large portion of my foundation while trying to bring out the old counter top. None of them new how to put the kitchen bi-fold door back up so they staged it. When I came threw the doorway it fell on me. The new kitchen ceramic tiles they laid, went over top of 3 layers of old peel/stick tiles. They painted over the (water damaged) walls, & where the paint had dripped it dried that way (no correction was made). Billed for a 1650 sqft house when my house is only 1356 sqft. This alone increased their price by thousand. They charged to replace the bathroom exhaust fan, I've never had an exhaust fan, and I still don't. Most of the the wiring they broke couldn't be fixed. Multiple items had been stolen; my medication, grandkids large piggy bank, parts of the computer ect... Finally the bathroom toilet had to be removed. They drained the toilet itself but not the tank, so water went everywhere this equals 3 floods. The drop ceiling/recessed lights/clothes furniture all ruined. Toxic lead paint surrounds my house. They never used a tarp during the tare off of the old siding. I paid cash and delivered; the ceramic tiles for the kitchen/floor/back splash cement board/kitchen sink/the caulk it required/kitchen faucet/bathroom sink & counter the pipes it needed/all the new ceiling fans & lighting, because they broke them when trying to get them down ect... The peak of any house has vents. My vents are facing the north/south sides, universal covered them both with the new siding. (now a fire hazard). The bbb also drilled me several times: If I'm going to have an attorney represent @ the arbitration they need to know asap or the arbitration will not happen. I felt that myself, kevin/arbitrator would be the only ones their I didn't need an attorney. (not). The bbb long term arbitrator, kevin a member of the bbb, another one of universals management person their attorney showed up all @ once on my door step. All of them against me. The arbitrator didn't want anything (documents, inspections, affidavits, pictures, recorded conversations) I had to offer. He gladly retrieved all what their attorney handed him. They all parted together, laughing in my face. I phoned the bbb and stated "why did you set me up""you new all those people were coming" Ms. Lock stated "If I were you I wouldn't have opened the door" "You let them in so the arbitration will remain binding". I stated "what to do in a case like that wasn't in your rule book". The bbb's arbitrator sided with the company. Even though I paid for and delivered a lot of the items they were to purchase. A court date is set up to make their finding official. I will have a lien placed on my house. They're so much more to this nightmare. What This company & the bbb did to me still seems like a bad dream. I have to pay them? Keeping all the documents to prove every word hasn't helped me. No agency out their has been able to help me. Is this what america has to offer? They can't protect their own disabled people whom can't fight back? The bbb protects their own. That company maintains an A rating with the bbb. Who protects me??? I'm a person to.
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