My complaint is similiar to the other complaints. I placed a Valentines / Anniversary order for my wife on Feb 4 for delivery on Feb 11. I received confirmation that my shipment was picked up on Feb 10th. Feb 11th and 12th came and went without a delivery. I tried not to make a big deal about it as long as my wife got the flowers by Valentines day.By 9AM on Feb 14th, I checked Fedex website and my flowers were sitting in a warehouse. There wasn't even an attempt at a delivery.
I contacted customer service at proflowers and the assured me that the flowers would be there that day and refunded my shipping and handling charges. I was told the flowers could be delivered as late as 8PM. I checked Fedex's website at 4PM and found that the flowers were still sitting in the warehouse. I finally told my wife that although i tried to do something nice for her for valentines day, her flowers would probably not be coming. 8PM came and went without a delivery.
The next morning, I contacted Proflowers and told them about the failure to deliver. They refunded the balance of my money. I was expecting more than an apology since my valentines / anniversary was so disappointing. I asked if I could get some assurance that some kind of complaint would be filed with Fedex. You would think that a Professional Flower Company would take non delivery seriously, or at least make me feel that they would. "Sorry" and a refund does not suffice. I will never order from Proflowers again.
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