Usacomplaints.com » Shops, Products, Services » Complaint / Review: J C Penney - Poor Customer Service. #648944

Complaint / Review
J C Penney
Poor Customer Service

I visited the JCP Salon in Billings, Montana to buy a container of conditioner. After returning home I came across I had been provided wash in error. I delivered towards the shop 24 hours later to switch the merchandise for that proper product. The one who waited on me was discourteous and required quite a long time to accomplish the deal. She insisted I return the wash after which create another transaction to buy the conditoner in the place of creating a easy trade in one single deal. I admitted towards the return, but decided to not delay actually longer on her to ring up the conditoner. When I quit the salon I questioned her on her title. She offered it in my experience after which directed her hand and stated that I'd better not claim something about her towards the supervisor. I'd not meant to talk to a supervisor. I expected on her title to ensure that I really could finish the JCP paid survey about the support she gave me. At this time I requested to get a supervisor to meet up me in the list department. Although I had been awaiting the supervisor, exactly the same worker went in the salon to wherever I had been standing within the list department and started shouting at me. I stayed peaceful while awaiting the supervisor. Once the supervisor eventually got there she permitted the worker to create further needless remarks prior to the worker required himself back again to her article. The supervisor created no try to quit the absurd behaviour. I indicated my problem using the risks and violence offered from the worker and quit the shop. After every deal, the JCP worker is needed to inform the client togo online and provide feedback. Nevertheless, it appears tome the only feedback they're thinking about is once the client includes a good knowledge, which exhibits a great score. It beats the goal of effective feedback when the JCP worker may jeopardize a person not to report abuse.


Offender: J C Penney

Country: USA   State: Montana   City: Billings

Category: Shops, Products, Services

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