(I sent this to jcpenneys e-mail online)
I'd prefer to protest concerning the Supervisor Jessica in the Avon, Kansas salon. The final twice I've been there when she's been operating she's been really impolite and unkind toward me, additionally the purchase indicators weren't up the two occasions I've been there and also the workers that band within the salon don't understand how to ring properly
The very first time I went there to come back anything I'd a bill and also the stylist which was buzzing me out I suppose had visited the incorrect product that I had been returning also it stated it was not returnable so she subsequently named her supervisor Jessica. Jessica made me clarify the problem despite the fact that this clearly must have been the stylist ringings work because she'd been the main one who had been having a problem using the register but I described it anyways. After I described she questioned easily had utilized it I stated I tried it however it wasn't what I had been searching for. Therefore she attempted to come back them and it worked, because she visited the best product but she subsequently looked over me and was like "It does not state that it isn't returnable" like I had been the main one who all messed up! She must have been stating this to her worker not me the client
A couple of months later...
The newest period I went used to do not need a bill since I have had dropped it but I did so purchase it in the last thirty days. I simply wished to exchange it for something which was exactly the same cost, therefore it had been a level trade. Therefore Jessica found the table to band me out and that I informed her I needed to switch my product for another thing she requested for that bill I informed her used to do not need it. She subsequently "examined" my returning product which happend to just be considered a little wash and accused me of utilizing it currently that we hadn't, as well as easily had in the event that you attempt it when you may usually return or trade it should you choose not enjoy it! Therefore she looked over me before she chose to do the trade and stated I recall you from the couple of months back you arrived in with no bill then also (which clearly used to do not normally I'dnot have experienced the problem I described above). I stated really I'd the receipt then she was like in either case this is actually the last moment you're permitted to return anything below without having a bill! I simply got my carrier and strolled away and thought I'd email you on below to inform you what type of individual you've addressing Jcpenneys
Also I do want to inform you I occur to work on another Jcpenneys like a assistant and so I understand the guidelines and Jessica didn't understand this-which indicates if she's managing me in this way then she probably is managing different clients in this way too. The only real cause I'd visited this salon was the very first time I'd been since I have purchased it from there and also the second-time at my salon we didn't possess the item I needed and so I thought I really could trade it in the Avon one since I have was informed they had it.
That supervisor must discover that you're permitted to return a product (so long as we nevertheless actually market that product and its own not really a couple of years aged which you did not employ 1 / 2 of it), to ensure the purchase indicators are up, that there's somebody within the entrance to look after clients and great customer support!
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