I had a very similar experience as written by a "Donna" in Arizona. As an independent Mortgage Broker, I paid out of pocket $3K for absolutely worthless leads to contact new home buyers. Not a single lead panned out.
In fact, several contacts were very angry that I called and asked how I received their phone number. They claim they were looking for a home loan many month prior and told me never to call them again. I asked Barbara Goodman for replacement leads (as promised by the contract), which never materialized.
Later, she was conveniently out of the office, and then was in the hospital for a long, long time. Her "staffers" no longer answered the phone and only intermittently contacted me via e-mail, which soon stopped.
I suggested I stop by their office to say "hi" and they claim they were soon moving the office and if I came by, the would call the police (?). Not sure why, as I was unduly polite with them.
My mortgage broker friend who steered me to Donna said he threatened to contact the Better Business Bureau and Donna told him he was a bad mortgage broker who blamed him for his own bad sales skills. He told me to drop the issue, because he was "scared" about what Donna might do.
Steer clear of IMG and Donna Goodman
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