Usacomplaints.com » Shops, Products, Services » Complaint / Review: Sarah Kimmel Photography - Poor photo quality, extremely difficult to contact, did not honor her word. #647924

Complaint / Review
Sarah Kimmel Photography
Poor photo quality, extremely difficult to contact, did not honor her word

My husband & I hired Sarah to shoot our sunrise wedding ceremony.

She arrived as scheduled and took the pictures, but there were poses that she insisted on doing that I told her I didn't want done.

She commented several times on tendrils of hair being blown across my face and that she was going to have to edit that out of the pictures.

She did 250 shots in about an hour and that was the end of the session. About 6 weeks later, we received the CD's of our photos and a release to print them. We had trouble getting the CD's to open, and the pictures were not of the quality we expected. I have clearer shots from my little pocket camera.

We had no choice in the photos included, so she chose to include the shots I had asked not to be taken. We received about 95 photos, none of which were edited - especially the hair was still there - and the only thing that had been done were color washes added - daytime, blue, sepia...

We had to contact her several times over several days to get any response at all from her, and the complaint we filed with the BBB was closed by the BBB when we refused to acknowledge receipt of a photo she stated she sent to us via email...

I would definitely recommend that you think again before choosing her to photograph your special day.


Offender: Sarah Kimmel Photography

Country: USA   State: North Carolina   City: Kill Devil Hills
Address: 241 Eagle Drive
Phone: 2527151076
Site:

Category: Shops, Products, Services

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