Amtrust a bank owned by New York Community uses a company called Transfirst as the merchant providers for small business. Transfirst uses FDGL to provide equipment. Both companies misrepresented their products services, fees, charges and commitment period. Within one month of signing up I have been charged $400 in fees and have not even used the services at all. Within 1 day of the first charge it became apparent that I was fraudulantly placed on the incorrect plan. Much more information can be inputted at this point but I am keeping this complaint simple. I called to cancel all services. After hours and hours of frustrating phone calls, broken promises, and lies, I finally gave up and accepted the charges and decided to move on. The $400 was just not worth any more of my time. I closed my bank account with Amtrust because of this debacle as they refused to even allow me to question the charges because they "work" with Transfirst. I moved on.
However, I just found out that FDGL is continuing to charge me even though I have no equipment (sent back brand new) and I have no merchant service through them. Somehow we were switched over to a program that basically charges 4% of your transactions. (they pitch a flat rate, but it works out to about 4%.
Customer service has been horrendous, and every phone call ends with more deceit.
Specifically I have found Dana at FDGL to be a horrible customer service rep, and Cassandra fed me a bunch of lies.
I have asked for help from my sales rep from Transfirst Mark Notaro, but no help at all has been provided. These companies and people only care about getting that last pound of flesh from you.
In summary as a business owner of more than 20 years, I would not do business with AMTRUST, TRANSFIRST, or FDGL.
0 comments