On January 5th I had ordered a World of Warcraft Hoodie for my son's birthday. At that time the website stated they had 20 in stock. Nearly a month later and not only is my item still in processing but they have not responded to any of my emails or phone calls. I even stated in my emails and phone calls that this was a gift for my son.
I'm a pretty understanding person but their lack of customer service is a direct reflection on how they run their business. I never judge a company on what they do right but how they make things right when something goes wrong. I will consider myself lucky to get a refund of my money. Looks like I will need to contact the Attorney General, BBB, ect.
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