My NY & Co. Bill was overdue because no one bothered to update my info when I moved. And, YES, I did fill out the change of address last time I paid. I haven't seen a bill in a while, so didn't think about it. Suddenly, I have been HARASSED (by that I mean upwards or 10 phone calls a day) by these people to get their $70. I called to pay it today. The first thing they do is verify your account with a computer, then transfer you to a person who makes you repete the information again. Resonably annoyed, consitering. After blathering through the comversation (his accent was awful) he told me there was ANOTHER $10 to pay by phone, on top of all this interest they charged by not providing me with a bill. Then he hung up on me! I called back, verified info with computer, asked to speak to a supervisor and verified my info AGAIN (that's 3), and was put on with a supervisor who HUNG UP ON ME AGAIN. So not only are they charging me extra money, which is arguably unfair, they are wasting my time which is costing me more in the long run. Third time I call, I speak to a supervisor-supervisor, who pretty much tell me to sh*t in my hat and made a few personal remarks based on my anger. When I asked her for my account number (no bills, remember) she told me she couldn't give that information out over the phone. Meanwhile, I had given my social security number to four different people. This was an awful awful awful awful experiance, the worst I've ever had on the phone. I an really appalled their staff would hang up on customers, ecpecially those who are in charge and should be setting an example. I cannot wait to cancel my account with them, and I am never setting foot in a store again.
Oh - and they told me I may have MORE charges when my new bills arrives because it may be in the next cycle. Worst ever.
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