When we signed up for Dish Network, we were required to pay for the installation by credit card (at the time I didn't know why) so I called and gave them my credit card number to set up installation. After maybe 4 months we decided that it was a waste of money because we are not even home that much to pay to look at T.V.
Here is when my problem started, a week after the service was disconnected they sent two boxes via UPS to ship my receivers and the little thing that is on the dish (which they give you 10 days to send back) so by us not having a ladder it took us longer than 10 days to get all of the equipment back to them. So all of a sudden when checking my bank account online, I notice a
debit of $398.00, so I'm pissed wondering what this is al about because I knew that the equipment had already been shipped back. So I called and was told that the 398.00 was for equipment so I tell the lady (I never asked for any names, which now I regret) that the equipment had already been sent back. So she refers me to another department that handles the returning of equipment, so I tell the lady my story and she says yes the equipment was returned and $398.00 should be credited back to your account in 3 to 5 days.
So I wait and wait, then I get a credit of only $158.00 and I call back to see where is the rest of the money??? Spoke with someone that is when they tell me that I signed a contract (which I don't recall signing) and by me not keeping the services for a year I broke the contract which is $240.00. I asked her did she have a copy of the contract she said no because I went through an idependent contractor, (that's bullshit) in order for them to take out of my account they would have to have a copy. I bet if I took them to court they would have a contract in hand. (that's if I signed one), so I filed with my bank, a claim to investigate and I told them it was an unauthorized transaction I will know something by Wednesday they said.
So while this is going on I check my account again today and another $240.00 is deducted from my account by Dish Network mind you that they have already taken out $240.00 for supposedly breaking a contract. So I call this time I'm in tears and mad as hell. I ask to speak to a supervisor then I was put on hold for 25 to 30 minutes then she comes back and tells me that $240.00 will be added back to my account in 3 to 5 days (which I have written checks on this money) I tell her that I have written checks on this money and ask her what am I suppose to do when my checks start bouncing she tells me she doesn't know what to tell me I tell her it has to be someone that I can talk to about this, she again puts me on hold and then comes back and tell me that a supervisor will call me in 45 minutes of course no one has called. Just by the grace of God I am not by myself I have a husband and we have 5 kids, but there is someone out there who is a single mother or father or an elderly person that cannot afford this to happen to them, not saying that I can, but if it was not for my husband I would be in real bad shape behindDish Network. It's got to be something that we, as taken advantage of ex-customers can do about this, please someone help, they can't keep doing people like this.
Shonah Turner
Arlington, Texas
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