I am a small home improvement business in Milwaukee, Wisconsin and initially had some sucess with the Yp.com listing and the link to my website which is also run by At&t.
My story is similar to many others. I was told I would be charged only for legitimate calls and that if there was ever a bad call that did not relate to the business, "just call customer service and they'll remove that from your bill." I was also told I would only recieve calls from Mon thru Fri from 9am to 5pm as they would be able to indicate to the caller (by a recording supposedly) to call back duringbusiness hours.
As in other cases they credited me for a few calls at first but now its not even worth the call to them because of the runaround you get and the time you waste. Nevertheless, I still log all incoming calls from them, even though I hang up on them now.
I paid a year in advance for the YP.com with the understanding that the billing would be seperate for pay per call but they are billing me off of the YP.com account. When that money is gone, I'm pulling the plug on all of AT&T services and I'll fight them Tooth and Nail for any money they might think I owe them because I was lied to and cheated.
Nick, from Milwaukee, Wi
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